My stay at the JW Marriott Berlin had its ups and downs. The spacious room and amazing breakfast were definite highlights, but I faced some significant issues with service and food quality. While the location is great for exploring the city, the gym and dining experiences left a lot to be desired.
Rooms
8.0
I was impressed with the spacious and well-lit room. The bathroom had a nice tub, and the king bed was super comfortable. However, I did find the temperature in the room a bit cooler than I expected.
Service
5.0
While some staff were friendly, I encountered issues like abrupt staff at the bar and a lack of responsiveness regarding room service. I was disappointed with how my concerns were handled, especially regarding dining delays.
Location
9.0
The hotel's location is fantastic, just a short walk from Potsdamer Platz and close to cultural attractions like the Gemäldegalerie. It's in a quiet area, making it a good spot to explore Berlin.
Dining
5.0
I enjoyed the breakfast buffet, which had a great variety; however, my experiences with room service and bar food were frustrating due to long waits and some meals arriving cold.
Facilities
5.0
The indoor pool was nice, but the gym was underwhelming with just a couple of machines. I think a hotel of this size needs better fitness facilities to support guests.
Mia
United Kingdom,
February
2025
6.0/10
I had a mixed experience at the Jw Marriott Hotel Berlin. The staff were friendly and really attentive, which made a difference during my stay. However, I did face some issues with noisy plumbing that disrupted my sleep. Also, the location was convenient for attractions, but it lacked nearby dining options, limiting my evening meals.
Rooms
6.0
My room was spacious and clean, though the decor felt a bit dated. The mattress was quite firm, which wasn't very comfortable for me. I also noticed that the windows barely opened, making it unbearably warm at times.
Service
7.0
The staff were exceptionally friendly and responsive, especially during the early morning fire alarm when they promptly checked on guests. However, I did have a less than pleasant experience with reception when addressing some concerns, which felt dismissive.
Location
7.0
The hotel was just a ten-minute walk from Potsdamer Platz, which made accessing the main attractions easy. However, I found the immediate area a bit lacking in nearby restaurants and shops, so I had to plan my meals more carefully.
Dining
7.0
I enjoyed the breakfast options at the hotel, with a good variety of hot and cold selections. However, the lack of nearby dinner choices was a drawback, and the hotel’s restaurant primarily focused on steak, which didn't cater to everyone's tastes.
Facilities
7.0
The pool was a nice amenity that I appreciated, but I found the sauna and steam room to be an added charge, which felt a bit off for what I expected. The fitness facilities were decent but didn't stand out.
Penelope
United Kingdom,
November
2024
6.8/10
I had a lovely stay at the JW Marriott Hotel Berlin. The location was fantastic, being close to many cultural attractions like the Brandenburg Gate and the Holocaust Memorial. However, I did face some issues with staff responsiveness and housekeeping during my visit. Overall, the hotel's modern decor and excellent breakfast made for a pleasant experience.
Rooms
9.0
My Executive Club Queen Room was spacious and beautifully designed, but I did struggle with an inadequate minibar and some connectivity issues with my devices, which was frustrating.
Service
7.0
While some staff were friendly and helpful, I did encounter a few instances where the service felt rushed and unresponsive—like when I needed help with my luggage and had to ask multiple times.
Location
8.0
The hotel is centrally located, making it easy to walk to nearby attractions and access public transport, though I found it a bit annoying that there weren't many dining options within immediate walking distance.
Dining
8.0
Breakfast was a highlight with a vast variety of delicious options, but I felt let down by the dining options available outside the hotel. The quality of food in the bar was good, but it could use a few more choices.
Facilities
7.0
The pool and sauna were beautiful and well-maintained, but I was disappointed that they were partially out of action during my stay. The gym facilities also looked great, but I didn't have a chance to use them.
Victoria
United Kingdom,
November
2024
7.4/10
I had a solid stay at the JW Marriott Berlin. the spacious rooms were quite comfortable and the breakfast options were impressive. though there were some hiccups with noisy events and the lounge access enforcement. overall, a good experience with a few areas for improvement.
Rooms
6.0
The room was large and well-maintained, but a bit dated. I found the bed too soft and the pillows inadequate for a restful sleep.
Service
7.0
I experienced friendly and attentive service from the staff. but there were issues with the lounge access that could use better management.
Location
7.0
The hotel is conveniently located for easy transit around the city. but it felt a bit off the main tourist path at times.
Dining
9.0
Breakfast was a highlight. with a wonderful variety of hot and cold options that exceeded my expectations.
Facilities
7.0
The pool area was nice, and I appreciated the cleanliness. although I faced some challenges accessing the sauna.
Stella
United Kingdom,
October
2024
5.6/10
Overall, my stay at the JW Marriott Berlin was quite pleasant, highlighted by spacious accommodations and a fantastic breakfast selection. However, I encountered some service challenges, particularly during busy periods, which detracted from an otherwise luxurious experience.
Rooms
9.0
I enjoyed my room, which was large, well-lit, and comfortable with a cozy bed and ample storage space. The bathroom was a highlight, featuring both a tub and a shower, along with fluffy towels and bathrobes.
Service
6.0
While most staff members were friendly and attentive, I experienced delays in service at the bar, particularly during busy times, which was frustrating. It took far too long for my food to arrive on several occasions.
Location
8.0
The hotel is ideally located next to cultural attractions like the Gemäldegalerie and the Philharmonie, making it easy to explore Berlin. However, a little walk is needed to find restaurants and public transport.
Dining
10.0
Breakfast was truly really good with a wide variety of high-quality items, from fresh juices to a skilled egg station. I particularly enjoyed the unique cheeses and lovely smoked mackerel on offer.
Facilities
7.0
The indoor pool was a nice feature, contributing to a relaxing stay. However, the lack of late-night food options in the hotel or surrounding area left something to be desired.